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How 550h Handles Your Rights and Account Terms

These legal terms set out how 550h operates your account, handles your data, and determines eligibility — which always depends on your local law and the eligible regions we serve.

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550h How 550h Handles Your Rights and Account Terms
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies and Account Protection

550h applies standard security practices across every account. Your payment data — including any bKash, Nagad, or Rocket transaction reference — is stored in encrypted form and is never shared with third parties outside of what our terms explicitly permit. Cookie usage on the platform is limited to session management, preference storage, and analytics; you can adjust cookie permissions through your browser or device settings at any time. We retain account data for as long as your account is active and for the period required by applicable record-keeping rules after closure.

Encrypted Payment Records

Every bKash, Nagad and Rocket transaction reference on your account is stored with encryption. We do not pass wallet identifiers to external parties without your written consent or a lawful obligation.

Cookie Control

Cookies on the platform handle session continuity and preference memory. You manage them from browser or device settings. Disabling non-essential cookies does not block account access or wallet functionality.

Data Retention Policy

Account records are kept while your account is open and for a defined period after closure. After that window, personal data is removed from active systems unless a legal obligation requires us to keep it longer.

Requesting Changes or Deletions

You can request a correction, export, or deletion of your personal data by contacting support in writing. We verify your identity before processing any data request, usually by confirming the wallet number linked to your account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Legal queries need a clear paper trail. Whether you are asking about your data, disputing an account decision, or requesting a copy of the terms that applied at the time of a transaction, we have dedicated channels to handle each type of request. Sending your query through the correct path speeds up the response and ensures it reaches the right team.

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Written Legal Requests

Submit formal account or data requests through the in-app message centre. Mark your subject line as a legal matter so the query routes to the correct team without delay.

Live Chat for Policy Queries

Quick policy questions can be raised through live chat. For anything that requires a written record — such as a data access request — follow up in writing immediately after.

Email for Formal Disputes

Formal disputes, account closure requests and written objections should be sent by email. We aim to acknowledge within one working day and provide a substantive response within five.

Answers to Common Legal and Policy Questions

If a question about your account rights, data, or eligibility is not covered below, reach out through the written channels described in the contact section above. We update these answers when terms change, so check back after any notified update.

Eligibility depends entirely on your local law and the region you are accessing from. We do not make legal determinations on your behalf — you are responsible for checking that access is lawful in your location.

Send a written data access request through the in-app message centre or by email. We verify your identity — usually by confirming the bKash or Nagad number on your account — before releasing any records.

Yes. Submit a deletion request in writing. We will remove your data from active systems after confirming your identity, subject to any retention periods required by applicable record-keeping rules.

Transaction references tied to bKash, Nagad and Rocket are retained for the legally required period after closure and then removed. They are not shared externally beyond what our terms and applicable law permit.

We notify you through your registered contact detail before material changes take effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Raise the dispute in writing via email, clearly describing the decision you are challenging. We acknowledge within one working day and aim to provide a substantive response within five working days of receipt.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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