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How 550h Handles Your Personal Information

This Privacy Policy sets out exactly what data 550h collects when you open an account, make deposits via bKash, Nagad or Rocket, and use our platform — and how we protect it.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to access or delete data

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction or ask us to delete your information, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email at our dedicated privacy address, or through the help section on the mobile site. We aim to acknowledge all data requests within a reasonable period and resolve them as quickly as account verification allows.

Live Chat Open your account dashboard and start a live chat session. Identify your request as a privacy query so it reaches the right team without delay.

Email Support Send your data access or deletion request by email. Include your registered account name and the wallet type you use — bKash, Nagad or Rocket — so we can locate your records.

Mobile Help Section From the mobile site, navigate to Help, then select Account and Privacy. You can submit a written request there without needing to open a full chat session.

What We Collect and Why We Collect It

550h Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on 550h, we collect the information you provide directly — your name, contact details, and account credentials. When you add a payment method, the transaction reference data from bKash, Nagad or Rocket is recorded to match deposits and withdrawals to your

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wallet. We do not store your full mobile banking PIN or wallet password at any point. Device information — your browser type, operating system and IP address — is collected automatically each time you log in, primarily to detect unusual access patterns and keep your account
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secure. We also collect records of your session activity to resolve disputes and respond to account queries. If you contact our support team, the conversation history is stored against your account profile. This data is used solely for account operation, fraud prevention and service improvement. We
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do not sell your personal data to third parties. Where we share data with payment processors, it is limited to what those processors need to complete your transaction. Any sharing with third-party analytics or technology providers is governed by data-processing agreements that restrict further use. Your
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use of our platform and the collection of your data is subject to your local law and the eligible regions in which our services operate.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at 550h is built around the practical realities of mobile-first banking in Bangladesh. Because most accounts interact with bKash, Nagad or Rocket daily, payment-linked data is treated with the same care as account credentials — encrypted in transit and at rest, with access restricted to authorised operations staff only. We review our data handling practices regularly to reflect changes in how accounts are used and how local payment rails operate.

SSL Encryption

All data transmitted between your device and our servers — including bKash and Nagad payment references — travels over SSL-encrypted connections. We do not send sensitive data over unencrypted channels.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without losing your account access.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required for dispute resolution. When retention periods end, records are deleted from active systems.

Third-Party Limits

Payment processors like those handling Rocket transfers receive only the transaction data they need to process your request. No behavioural or browsing data from your account session is passed to payment partners.

Common Questions About Your Privacy at 550h

Below are questions we receive most often about account data, payment privacy and your rights as an account holder. If your question is not here, our support team can respond to specific privacy queries through live chat or email.

We collect your name, contact details, login credentials and device information. When you deposit via bKash, Nagad or Rocket, the transaction reference is also recorded against your account.

No. We never store your mobile wallet PIN or password. Only the transaction reference number and deposit amount are recorded to match your payment to your account wallet.

Yes. Contact our support team via live chat or email, identify yourself as the account holder, and request a data summary. We will verify your identity before releasing any account records.

Submit a deletion request through live chat or the mobile Help section. Some transaction records may be retained for a limited period for dispute resolution before full deletion is completed.

We share data only with payment processors — such as those handling Rocket transactions — and only the minimum required. We do not sell personal data or pass account information to advertisers.

Access to 550h services depends on your local law and eligible regions. Where access is permitted, this policy applies to your account and all data collected during your use of the platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 550h Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Common Questions About Your Privacy at 550h

01 What personal data does 550h collect when I open an account?

02 Does 550h store my bKash or Nagad PIN?

03 Can I request a copy of the data 550h holds about me?

04 How do I ask 550h to delete my account data?

05 Does 550h share my data with third parties?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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