Reference

What You Agree To When You Use 550h

These terms set out the rules that apply to your account, your deposits through bKash, Nagad or Rocket, and your use of the platform — access and eligibility depend on your local law and the regions we support.

Account eligibility rulesbKash, Nagad, Rocket wallet conditionsWithdrawal and balance termsAccount suspension policyJurisdiction-dependent access

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POLICY CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about a transaction made through your bKash, Nagad or Rocket wallet, our support team is the right first step. We handle account-level queries — including wallet verification, balance holds and access restrictions — through the channels below. Response times vary by channel and query complexity, but every request is logged and reviewed.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Share your account ID and the specific clause or transaction you want to query for a faster response.

Email Support

Send a detailed message to our support address with your registered email, wallet type (bKash, Nagad or Rocket) and a clear description of the terms question or dispute.

Help Centre

Browse the account help section for written answers on common terms points — wallet conditions, withdrawal holds and account suspension steps are covered there in plain language.

HOW WE HANDLE IT

Account Security and Terms Enforcement

Our approach to these terms is straightforward: we apply them consistently across every account and every payment rail, whether you transact through bKash, Nagad or Rocket. Where a term is disputed, we review the transaction record and the account activity log before reaching a decision. We do not make one-sided changes without notice.

Account Security

Your account is protected by OTP verification on login and on wallet actions. If an OTP you did not request arrives, lock the account from settings and contact support immediately.

Data Retention

We retain account and transaction records for the period required by our operational obligations. Wallet transaction data from bKash, Nagad and Rocket is part of that retained record.

Terms Update Process

When we revise these terms, we notify you by the contact method on your account. The updated version takes effect on the date stated; the previous version is archived and available on request.

Dispute Resolution

Raise any terms dispute through live chat or email within 30 days of the relevant transaction. We review wallet records, session logs and account history before issuing a written decision.

What These Terms Actually Cover

550h Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 550h, you confirm that you have read, understood and accepted everything in this document. These terms form the binding agreement between you and the platform for every action taken under your account — deposits, withdrawals, wallet linking, game participation and support

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interactions. Access to the platform and its features depends on whether your region is supported and whether local law in your area permits such use; we do not make any claim that the platform is lawful in every jurisdiction. Your bKash, Nagad or Rocket wallet is
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linked directly to your account, so the transaction records held by those payment providers also form part of the activity trail we rely on when reviewing disputes or account queries. You are responsible for keeping your login credentials secure. If you suspect unauthorised access, contact our
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support team immediately using the channels listed on this page. We may update these terms when operational or regulatory circumstances require it; continued use of your account after any update constitutes acceptance of the revised version. We recommend checking this page periodically, especially after any communication
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we send about account policy changes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are the questions we receive most often about how these terms apply to accounts, wallets and access. If your question is not covered here, use the live chat or email channel listed in the support section above.

Access and eligibility depend on your location and local law. We support specific eligible regions; if your area is not covered, account features may be restricted. Check the eligibility section when opening your account.

A suspended account cannot initiate new deposits or withdrawals. Any balance held at the time of suspension is reviewed under our account closure policy before any return of funds is processed to your wallet.

Yes. Contact support via email with your account ID and the approximate date you registered. We will provide the version of the terms that was in effect at that time, taken from our archived records.

We notify you via your registered contact method before changes take effect. The notification states the effective date. Continuing to use your account after that date means you have accepted the updated version.

Where a specific clause is unenforceable under your local law, only that clause is affected. The remaining terms continue to apply to your account to the extent permitted in your eligible region.

Contact support within 30 days of the transaction, providing your Rocket transaction reference and account ID. We cross-check the payment record against your account log before issuing a written response.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use 550h

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Account Security and Terms Enforcement

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens to my bKash or Nagad wallet if my account is suspended?

03 Can I request a copy of the terms version I agreed to when I opened my account?

04 How much notice do you give before changing these terms?

05 What if a term conflicts with local law in my region?

06 How do I raise a dispute about a Rocket payment under these terms?

Terms & Conditions

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